Assumptions. We all make them on a daily basis. In fact, as I see it, doing so allows most days to progress with some level of predictability. For example, I often assume all my tech will function problem free, the power will stay on, and that if I need anything from anyone at the office, they’ll be available. There’s nothing wrong with my making such assumptions unless, of course, it turns out one of them is wrong and I’m not prepared to deal with the consequences. Keeping this in mind, let’s now narrow the focus and address some of the ethical missteps that can lead to trouble for the buyer of a law practice when it’s the buyer whose running with assumptions.
A few weeks ago, I had one of those days. You know, a day where things just don’t seem to make much sense. The day started out with a training session on ransomware. Unfortunately, as such programs are apt to do, it made me start to think that selling everything I have, disconnecting from the wired world, and moving to some remote island where I could live out my life selling tapas on the beach might be a really good idea. I suspect more than a few of you might have responded similarly.
Anyway, what got me going was learning about one of the new business models hackers have come up with. In short, after a computer or network is breached and the data encrypted, hackers are starting to offer their victims two choices instead of the normal one, which was to pay the ransom amount in order to obtain the decryption key and get their files back. Now the victim can either pay the ransom or they can help spread the ransomware by sharing a malicious link with two people they know. If those two unsuspecting folks become infected and pay the ransom within seven days, then the initial victim would receive the decryption key and be able to recover their files for free. Now isn’t this a heartwarming development.
If you aren’t already aware, attorneys are increasingly being targeted by scammers hoping to get away with wire fraud. Here’s just one example of how it can play out. Don’t assume because you are a little guy or gal, it can’t happen to you. Not only can it, it’s more likely it will.
Have you ever wondered why trust account problems remain one of the top reasons attorneys are disciplined in the US? Certainly there have been and will continue to be attorneys whose trust accounting activities were so egregious they deserved to be disbarred. Truth be told, however, this doesn’t account for all of the problems. Are you vulnerable?
The days when a lawyer could send an unencrypted email without worry, remain blissfully ignorant about encrypting a laptop, or use the same easily remembered password for all accounts and devices are over. I believe most lawyers know this, at least at a gut level; but far too many still seem to be confused about what steps they should be taking. If you see yourself as a card carrying member of the “what the heck am I supposed to do” group, perhaps I can help.
Everyone needs a password policy, formal or informal, in order to try and avoid becoming yet another victim of identity theft, and heaven help you if the identity theft turned out to be the identity of one or more of your clients because someone got into your office network. So not good.
A patsy is a person who is easily taken advantage of, especially by being cheated or blamed for something. So, for example, when I look at how successful social engineering as a cybercrime tool is these days, it certainly seems like there are a lot of patsies out there. Here are a few stories about attorneys who were patsies that help explain why I feel the way I do.
Effective client screening is an important practice management tool because it enables you to build a successful and healthy practice. Stop with the excuses. Yes, it may look like a great case, but every legal matter comes with a client and if the two of you can’t work together in a healthy and positive way, then be prepared for a bumpy ride.
Today I started thinking hard it would be if the lawyer actually didn’t really like many of his clients. If he (or she) just found them irritating. My point is this. Such feelings are normal in relationships of all types, so irritation is likely to be part of the picture in some attorney-client relationships. But here they are paying you for results. This makes it different. How do you manage the relationship?
Lawyers as a group are terrible when it comes to properly and thoroughly documenting their files! Of course, not you, but all the other lawyers out there sure are. You wouldn’t believe how bad it can get. I say this because with almost every claim handled we’re having to deal with the lack of documentation of something. This can be a serious problem because now we’re often forced to live with the reality that a word-against-word dispute between a lawyer and his or her client is in play and that rarely ends well for the lawyer. Here’s just one story that highlights the problem.