Like any business, it’s critical for a law firm to deliver reliable results while providing exemplary customer service. You can’t expect to have return business if you treat customers poorly, or to build a sustainable customer base if you can’t be consistently approachable.

Understanding what clients like about your business, or what you might need to improve, can help you build a bigger customer base, increase standing in your legal community, and ensure return business in the future. You can look at how to improve your customer service after you understand why excellent customer service matters to your bottom line. Read on.

When you decide to start your own law practice, you want reliable, scalable methods of getting clients. These five proven ways worked for me at the start of my career and continue to be effective at attracting cases. Read on…..