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“Law Stories” – Noxious Liquids

Mar 30, 2023 in Guest Bloggers, Law Stories

Early in my solo career, I had a part-time gig working for the NYC taxi driver’s union. My friend’s wife’s Dad was the founder and President of the union. They represented drivers in contract negotiations with the City, provided health insurance to taxi drivers, and also offered the members a “legal plan.” The main benefit of the legal plan was a free lawyer for traffic court.

A big “labor law” firm represented the union. Part of their representation required them to provide lawyers for traffic court. However, very often there were more traffic court appearances than the firm could handle. When that happened, yours truly got the call from union headquarters. Read on….

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Learn the Truth About Customer Service in the X-pectation Files

Mar 14, 2023 in Sponsored

George Washington had wooden teeth.

Humans only use 10% of our brains.

The customer is always right.

Myths and misconceptions are a part of life. And while some are harmless or easily debunked—no mother will mind if you step on that crack—others can get in the way of running your business.

Nowhere is this truer than in customer service.

Countless organizations let assumptions and falsehoods guide how they communicate with the people they serve. Why? Because myths have power. They’re emotionally charged. They’re convenient. And, more often than not, someone has something to gain when you believe them.

So, let’s shine a light on the truth, shall we?

Get your customer service facts straight—with a little help from Ruby.

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Jared

Days of Future Passed – Law Practice in 2025 (Part 3) – Guest Lecture with Jared Correia

Mar 8, 2023 in Audio, Guest Lectures, Jared Correia

We are coming to the end of the 2nd Wave of Legal Tech. Yes, I know. You’ve only just started embracing the first wave of legal tech! But it is happening fast and you need to catch up. We will be discussing what is and will be happening in front office technology, consolidation of software, ‘behavior’ automation and so much. Join us!

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The ROI of Customer Service

Feb 23, 2023 in Sponsored

In today’s omnichannel world, you might think inbound phone calls are a thing of the past. We’ve all heard about how millennials and members of Generation Z hate picking up their phones. Or how the ongoing robocall epidemic has damaged trust in business telecommunications overall. Surely, by now, most customers would prefer to send an email, fill out an online form, or contact a company via social media—right?

Wrong. In fact, calls today are more important and valuable than ever. Read on!

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Jared

Days of Future Passed – Law Practice in 2025 – (Part 2) Guest Lecture with Jared Correia

Feb 14, 2023 in Audio, Guest Lectures, Jared Correia

In Part 2 of our series, Days of Future Passed – Law Practice in 2025, we will discuss two critical topics; what will it mean to actually be a lawyer in 2025 and how will we price our services and collect on those fees. What are the clients’ expectations of who we are and how they should value our services? It’s a truly provocative and informative conversation. Join us!

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Jared

New Series: Days of Future Passed – Law Practice in 2025 – (Part 1) – Guest Lecture with Jared Correia

Feb 2, 2023 in Audio, Guest Lectures, Jared Correia

Enjoy our New Series – Days of Future Passed – What Will Law Firms Look Like in 2025, Part 1

In this first installment we will discuss the law firm business structure in all its incarnations, how this impacts your employees, vendors and much more. Will we see the Amazon model of law firms? It is more in-depth and surprising than you might imagine including sales people, referral fees. Will we see the demise of the solo practitioner? This is info you will need which ever direction you may go. Listen and learn.

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reality check

Reality Check – Part 4 – Worrying Will Kill You!

Jan 19, 2023 in Demographic/Economic Trends, Solo & Small Firm Practice, Subjective Opinions, Work/Life

I have to admit it. I’m a worrier. I worry about my family, my mother, my husband and son. I worry about the economy, people and animals, the future of our politically divided country, the food supply and climate change. I worry about income and inflation and retirement and health. I worry. I worry about many things, some within my control and some not.

Ironically, worry has proven to be quite the motivator for me when combined with an insatiable curiosity about people and life. I don’t think I’m particularly unique when it comes to worrying. Most people I know say they don’t worry at all (liars) or they say they worry all the time. But at the end of the day most of us have some level of worry which keeps us up at night. (And the irony is most people over 65 say their biggest regret is spending too much of their lives worrying!)…..Read on!

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