Despite the COVID-19 Pandemic becoming less severe, remote work only seems to be trending upwards. The reality is that the Pandemic might simply have been a catalyst for greater interest and trend among workers. Here are some insights our research uncovered…..
It’s very exciting to embrace technology. It’s new, it’s shiny, it’s fast. Every law practice management consultant tells you you will fall behind if you don’t. Myself included. However, as I have written before, you must embrace the technology gap from the perspective of your client. Not every client wants this. Not every client is capable of embracing it. Not every client will feel comfortable. And just as some embrace the latest technology, the goal post for ‘latest’ moves. And lest we forget, every consultant tells you to build a client-centric practice in order to succeed.
So, how do we build a client-centered practice which remains technologically progressive but understands not all customers are technologically progressive? how do we stay efficient and friendly and not alienate our clients, or worse, they fail to hire to us?
In a number of jurisdictions, the commentary to Rule of Professional Conduct 1.1 Competency states that lawyers are to keep abreast of the benefits and risks associated with relevant technology. Keeping this language in mind, allow me to ask if you actually take this language to heart? I ask because in my world while I often find that lawyers do a pretty good job of evaluating the benefits of any technology they are considering using in their practices, it’s evaluating the risks that seems to get the short shrift in the decision-making process. Afterall, taking time to investigate any potential downsides to whatever the next must have digital tech tool is can be such a killjoy.
Jarred and I have recorded five free guest lectures covering the vast topic of What (Clients) Want: Managing Legal Consumer Expectations in 2019-2020. It is nearly five hours of us discussing in depth: How Legal Consumers Find Law Firms What Legal Consumers Want Marketing Requirements for a Modern Law Firm Intake Procedures/Forms How Modern Law […]
With the release of Formal Ethics Opinion 482 in September of 2018, the ABA finally made it quite clear. Lawyers do indeed have an ethical duty to develop a disaster recovery plan. Do you have yours?
Technology competence and compliance are more important than ever today and new rules have been put into place which you must observe. Who better to discuss how to fulfill your obligations than Jarred Correia. Listen and learn as we talk about the challenges and the solutions to this 21st century mandate for successful practice.
As with any cyber threat, prevention starts with awareness of the risk and, as a road warrior, I see people taking an unnecessary risk far too often. This one involves smart phones.
Here’s the problem. The cable you use to charge your phone is the same one you use to transfer or sync your data. This reality creates an attack vector that someone could take advantage of during the charging process. Read on.
What goes in your professional email? What if your email server occasionally marks something as “read” which in fact has not been read? How do you respond to that? Should you include your email signature every single time or only the first time you respond? What belongs and does not belong in an email signature? What about typos? When does an email become too long and you’d be better off just writing a proper letter? What about graphics in email signatures? Or funny quotations?
And what about that long list of disclaimers many of us lawyers append to every single email signature?
Are you sufficiently scared? Are you worried that machines may take your job? Do you have visions of that cyborg who looks suspiciously like Arnold Schwarzenegger will be sitting at your desk speaking to clients? A cyborg who says to the client “I’ll be back.”? Read why lawyers will not disappear.
By a show of hands, how many of you look forward to opening your email inbox every morning when you arrive at the office? I see. You sadistic types who raised your hand may put it down now while the other 99% of us discuss the topic at hand – your email inbox. So, should you kill your email inbox? Read this article and its tips and tell me what you think.