Responsiveness: The New Battleground for Attorneys

Anyone else feel like the client expectation bar seems to rise at double the rate each year? From offering support via Twitter and Facebook to battling Yelp reviews, solo and small practice attorneys have had a lot to compete with over the last decade to win the customer experience game.

And now, the recent pandemic has inadvertently shifted those expectations. The rise of on-demand services has created an expectation for all industries to increase availability and responsiveness. A recent Salesforce survey found 64% of customers and 80% of business buyers ​expect questions answered in real-time​. Learn more.

Creative Ideas for Building Your Business Online in 2021…and Beyond

Make 2021 your year—for real this time.
As you look back on the last year and forward to summer 2021, now is the time to reflect on your growth and successes, as well as your opportunities to do even better for the people you serve.

What strategies, processes, and tools can you put in place now to stand out and expand your business in the months to come?

Here are a few creative and cost-effective ideas for improving how you communicate with customers, sell products and render services, and continue growing your business—no matter what comes next.

Meeting Client Expectations In a Changed World – Guest Lecture with Tim Bedford from Ruby

We all know that this pandemic has really shaken things up – on both a micro & macro scale. The industry has changed, but so has day-to-day. When your dog is your coworker, your bedroom is your office and the lines of what used to be your workday are now blurred more than ever, life and work have definitely changed. But have you changed with it in order to meet client expectations?

Many solo and small firms have been presented with a fight or flight scenario, and while it’s incredibly sad to see, the folks who were forced to try new things & pivot often found more success.

And the overall goals haven’t changed for these solo and small firms – they want to create a sustainable business model & still have that desire for growth. Listen and Learn.

3 Creative Ideas for Building Your Practice Online in 2021

Believe it or not, we’re already three months into 2021. What are your goals for this year? What strategies, processes, and tools can you put in place now to stand out and expand your practice in the months to come?

Now is an ideal time to reflect on your long-term growth strategy, as well as your opportunities to do even better for the people you serve.

Here are a few creative and cost-effective ideas for improving how you communicate with clients, deliver legal services, and continue growing your practice this year:

(2020 Update) The First 30 Seconds of A Client Call Can Make Or Break Your Solo Practice

Statistics Support There is Much At Stake

It is imperative your law practice be in control of client contacts (or touchpoints) and set the tone (and extend your brand) early because the backlash can be swift and costly. According to a BIA/Kelsey report, phone calls influenced more than $1 trillion in consumer spending in 2019. The average American tells 15 people about a poor experience—and you’ll feel the impact on your business in large part because of the power of the internet. As I’ve discussed before, the internet has made it extremely easy for a dissatisfied client to share negative reviews about your firm with some furious keystrokes and one final push of the ‘enter’ key. Read on….

[SPONSORED] 3 Things You Can Do to Impact Your Firm’s Bottom Line

No matter the size of your law firm, maintaining a positive cash flow is essential. The most successful law firms use a variety of best practices to manage their finances effectively, many of which can be implemented relatively quickly. We’ll lay out three different ways you can make small changes to your practice that result in a significant positive impact on your bottom line.

Don’t Get Hammered by Your Attorney Malpractice Hammer Clause

Your agent told you that you don’t want to have a clause in your policy called “The Hammer Clause.” No, it’s not a Pro-Wrestling move and no, you won’t find the term anywhere in your policy. The Hammer Clause is a term of art for forcing a settlement in the Defense, Indemnification, and Cooperation section of your policy. And you need to understand it. It could mean your career.

[SPONSORED] Free eBook: How to Run Your Law Firm Like a Business

A managing partner should never have to make decisions based on speculation. The data exists, and so does the technology, to gather and make sense of it. But without knowing what to collect or how to assess the data, it can be challenging to translate findings into strategy. In this guide, we offer methods and solutions you can implement today to navigate the domains of financial, case, and staff management so you can make data-backed decisions, faster. Read on.

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