Solo Practice University®

Guest Lectures

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Serving the 21st Century Client Through Technology – Guest Lecture with Nicole Black

Jul 13, 2016 in Audio, Guest Lectures

Nicole Black is the tech evangelist for MyCase. But long before she enjoyed her new position, she was a tech geek and advocate for tech in the legal space. The 21st legal consumer is different and their client service expectations are very different. If you don’t know how to reach them, they are going to move on to the lawyer who does. Today, Nicole and I discuss reaching the 21st century client through technology. Learn how to be the lawyer the 21st century legal consumer will come to again, and again.

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karen-caffrey

Embracing with the ‘F’ Word – Guest Lecture with Karen Caffrey

May 9, 2016 in Audio, Guest Lectures, Karen Caffrey

Society as a whole encourages suppression of feelings.  The legal profession, as a micro-culture, further encourages lawyers to suppress their feelings.  What happens when feelings are suppressed to such a degree? This is a very powerful 32 minutes.  We discuss lawyers and how they deal with (and don’t deal with) feelings in the practice of law. […]

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karen-caffrey

Is Emotional and Physical Isolation As a Solo Killing You? Guest Lecture with Karen Caffrey

Apr 5, 2016 in Audio, Guest Lectures, Karen Caffrey, Solo & Small Firm Practice, Work/Life

Isolation will literally kill you. Yet many lawyers don’t even realize they are isolated. They also don’t realize there are many forms of isolation that are insidious and destructive. There is professional, personal and social isolation and you may not even understand you are isolated. Isolation is a mental health risk. Today we dig in to raise awareness in the legal community. These are very real and serious issues that have long term impact on your physical and mental health. And if this resonates with you at all, please seek out help. There are ways to manage this risk in a healthy and productive way. Listen and learn.

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Jared

How Tech Efficiencies Can Help You Avoid Malpractice Claims – Guest Lecture with Jared Correia

Mar 29, 2016 in Audio, Guest Lectures, Jared Correia, Solo & Small Firm Practice, Technology

There is so much technology out there which can improve your practice.  However, what are the major technologies you should be investing in and why?  Jared and I talk about two types of technologies in this podcast: document automation and assembly software and case management software, not just a recitation of how they can improve […]

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tony-lai

The Power of Networks Is Not Just For Commercial Legal Companies Anymore – Guest Lecture with Tony Lai

Feb 29, 2016 in Audio, Guest Lectures, Marketing, Technology

Amazon transformed the retail industry by networking small businesses together. It eventually replaced the individuality of each small business with it’s own ‘brand’, Amazon. Eventually, small businesses were able to reduce their overhead further by cutting out their physical real estate, cutting employees and simply marketing and selling their goods through Amazon. This on-demand online company is a ‘networked platform’ and meets the customer where they are. Imagine a network for lawyers that has nothing to do with a commercially branded company, but through bar associations, or through certain law schools or an AmLaw 100 firm. Imagine a network for solos in a given state or region. Imagine a network driven by the lawyers. This is an eye-opening guest lecture which will help you to envision practicing the way you want to practice. Listen and learn.

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Jared

Mastering the Sales Re-Cycle – Guest Lecture with Jared Correia

Feb 22, 2016 in Audio, Guest Lectures, Jared Correia

Do you think a signed retainer agreement is the beginning or end of your marketing to gain a client? The beginning or end of the ‘sale’? Today we talk about the reality that once a client retains you it is just the beginning of the sales ‘re-cycle’ – the continuing process of re-affirmations that the client made the right choice in selecting you as their attorney. Listen and learn.

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cburns

How To Develop A Service Pyramid to Deliver Stellar Client Service Every Time – Guest Lecture with Christina Burns

Jan 26, 2016 in Audio, Guest Lectures, Marketing, Solo & Small Firm Practice

Christina Burns is the Director of Client Happiness at Ruby Receptionists. Ruby’s understanding of customer service is so deep, their results so stellar, it is why this company is growing by leaps and bounds and you will only find they receive glowing reviews. Christina understands, and Ruby Receptionists lives and breathes, customer service. They have developed a Service Pyramid which is at the core of their client service. Today, Christina will teach you how to implement your own Service Pyramid to improve your clients’ experience with your law firm. Listen and learn.

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chelsey

Embracing Change – Guest Lecture with Smokeball’s Chelsey Lambert

Jan 11, 2016 in Audio, Guest Lectures

Today we have a highly informative guest lecture with the Vice President of Marketing and Communications at Smokeball, one of our partners in helping you build your solo/small firm practice. Our conversation focuses on change, fear of change, and how to get through the process of change in order to reap the rewards on the other side. It includes assessing the current state of your law firm, how to align your attitude and vision, commit to the reward, and benchmark progress. One thing you will not hear is ‘change is easy’. It’s not. But it is necessary and it is doable if you want to have a successful law practice. Join us!

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Scott O'Sullivan

Grabbing the Brass Ring in Solo Practice – Guest Lecture with Scott O’Sullivan

Oct 6, 2015 in Audio, Guest Lectures

Becoming a solo and building a solo/small firm practice is a different journey for everyone. However, Scott O’Sullivan, a personal injury lawyer in Colorado and also faculty at Solo Practice University, has graciously shared how he has grown his practice from a one man shop in a shared space to a 10 person firm and owning his own office building in eight years. It’s not a story of magic pills and luck. It’s a story of hard work, learning from mistakes, creativity, patience, persistence, and being fiscally responsible. It’s a podcast you don’t want to miss. Listen and learn.

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