I’ve written about warning signs that a potential new client is a train wreck waiting to happen. If you pay attention to such warnings, then you may find yourself wondering just how to turn someone away without creating offense. That’s just what one of my clients struggled with recently. How NOT to Turn Away a […]
See this woman to the right with the samurai sword over her shoulder? That’s Michone, my favorite character from AMC’s “The Walking Dead”. The other night, while catching up on the Season Finale of “The Walking Dead,” I realized that Michone also embodies the kind of lawyer I want to be. No really! Everything you […]
Last Fall I posted a piece entitled “Where’s the Beef” that discussed the value of peer review as a quality control process within the law firm setting. In this month’s post I would like to carry that discussion a bit further. Unfortunately, seasoned partners, if they are open to running with peer review at all, […]
On March 16th my favorite program, The Good Wife, ran an episode addressing how Alicia Florrick opted back in to the practice of law. Whether you are a man or a woman, opting back in has its own set of obstacles. Alicia’s character in this episode provided great information for the rezoomer. I decided to […]
There is a systemic change in the American legal system that has been evolving for over 40 years. The high cost of overhead for attorneys has forced them to price their services beyond the reach of 80-85% of the people needing legal help. This has caused a crisis in access to justice.
Mistakes piled up one after another as soon as Donna Shelton walked through the door. In 2011, Shelton had signed a promissory note for a $40,000 loan. She stopped making payments after one year and was promptly sued by the lender. She came to attorney Marshall Austin’s office in 2012 with a copy of the […]
It used to be that smartphones were novelties among lawyers. Not so much anymore. You likely can find a whole lot more smartphones than Mont Blanc pens in legal pockets these days. But can it be said with confidence that lawyers really understand their options and risks when it comes to the handy devices? This […]
It’s easy to find advice about spotting and avoiding bad clients – the ones who know everything, have wildly unreasonable expectations, and have fired three other lawyers before arriving in your office. Should you also beware of very good clients? Is it possible for a client to be “too good”? Yes and yes. North Carolina […]
Poor customer service can ruin your law firm’s reputation. Without the right systems and tools in place, you could find that your business has a bad reputation. What? You don’t want to end up on Ripoff Report’s list of Outrageous & Popular Ripoff Lawyers? Keep Reading. The Not-So Secret to Happy Customers: Great Customer Service! […]
I am a big fan of monthly retainers. For six months to a year (depending on what was agreed to in our engagement letter) my firm is guaranteed income from that client. In exchange, that client is guaranteed whatever services it needs from our firm up to but not including litigation services. Need us for […]
Why Going Solo as a Young Attorney Could Be the Best Decision Ever with Susan Cartier Liebel from Solo Practice University®.
On this episode of New Solo from the Legal Talk Network, Adriana Linares interviews Susan Cartier Liebel from Solo Practice University® about how to stay motivated throughout the process of starting a solo law practice.
Motivation in life is very important. I share seminal moments which have shaped me as a human being and helped me become who I am today.
On this podcast from Lawpreneur Radio, Miranda McCroskey interviews Susan Cartier Liebel from Solo Practice University® about perceptions of fear, failure and other issues facing solos.
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