I launched my solo practice in personal injury law six years ago and, looking back, I realize now that I was very fortunate to possess one key interest: marketing. I love it! But I suppose that was preordained because my father owned a car dealership and, from a very young age, I learned the importance […]
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You can and should read I Hate Being the Client. You Should Know Why (Part 1) to understand this follow up. Just when you think it is safe to go back in the water, round two of attorney/client miscommunication hits. We, the plaintiffs, haven’t even filed our lawsuit yet and it is just one amazing […]
If you are a lawyer involved in litigation or your practice involves interacting with witnesses, then you obviously are familiar with depositions and transcripts. In fact, you probably are involved in more depositions than trials. Being a modern, mobile lawyer is all about making the unwieldy wieldy (is that a word?). One way to do […]
Are you a perfectionist? A lot of lawyers struggle with some form of perfectionism. It is often an aspect of our personalities that can make us effective lawyers (great attention to detail) and able to get things done without making mistakes. Although perfectionism may be good for practice, it may be bad for bar exam […]
If the message is important, it’s worth sending a certified letter or getting a signed acknowledgment. It can be costly if you are unable to confirm that the information has been received. Attorney Joseph Shaffer learned this lesson when he represented Mark and Cynthia Peck in a medical malpractice claim related to the birth of […]
I recently had breakfast with my friend, Toni. Toni is more than a friend, actually: she is one of my very best friends, my client, my co-conspirator, a trusted business advisor, and co-author of a book we’re working on (that’s a whole other column). We meet for breakfast about once a week to check in with […]
“I send out this simple, straight-forward email, then I get all this negative reaction. I don’t get it.” ~ A frustrated and bewildered lawyer Misconstrued Emails Lawyers that I coach report this to me a lot. Emails are informal and easy to send quickly, so we often zip them off without rereading them to see […]
A friend of mine, Jay Foonberg, is writing the sixth edition of his book on helping solos. He asked if I would reach out and ask you directly if you would be so kind as to answer one question: If there was just one course you wish you had taken prior to law school that […]
(This is a three part series. Read: ‘A Profession If You Can Keep It: Part I – Setting the Stage’ and Part II – The End of Lawyers (Or Something) How Information Technology and Fading Borders Are Reshaping the Law Marketplace and What We Should Do About It Part III — What Should We Do? […]
Engagement letters seem to be one of those documents that most attorneys intellectually appreciate the value of but often underutilize. The letter simply isn’t in consistent use day to day and the excuses run the gamut. I often hear “Repeat clients would be offended,” “They take more time than their worth, particularly with flat fee […]