Falling Back In Love With Your Solo Practice

It’s been five years since I started my solo practice. In that time, I’ve had many ups and downs. I’ve struggles at times – with depression, with stress and burnout, with financial troubles, and with staff turnover that got me labeled “The Hatchet” by a friend in the staffing industry. I’ve thought about packing it in a time or two, going back to work at a Big Law firm, but I never did.

You know what? I wouldn’t change any of it.

How To Develop A Service Pyramid to Deliver Stellar Client Service Every Time – Guest Lecture with Christina Burns

Christina Burns is the Director of Client Happiness at Ruby Receptionists. Ruby’s understanding of customer service is so deep, their results so stellar, it is why this company is growing by leaps and bounds and you will only find they receive glowing reviews. Christina understands, and Ruby Receptionists lives and breathes, customer service. They have developed a Service Pyramid which is at the core of their client service. Today, Christina will teach you how to implement your own Service Pyramid to improve your clients’ experience with your law firm. Listen and learn.

Is Avvo’s New ‘Marketing Fee’ Really A ‘Referral Fee’ in Sheep’s Clothing?

If you throw a hungry dog a steak, he’s going to eat it without even sniffing it first to see if it’s rotten. A well-fed dog is more discerning. This was my first reaction to the new Avvo’s Legal Services after I read a snapshot of this service on Bob Ambrogi’s Lawsites. You should really ask a lot of questions before you take a bite of this beef.

Embracing Change – Guest Lecture with Smokeball’s Chelsey Lambert

Today we have a highly informative guest lecture with the Vice President of Marketing and Communications at Smokeball, one of our partners in helping you build your solo/small firm practice. Our conversation focuses on change, fear of change, and how to get through the process of change in order to reap the rewards on the other side. It includes assessing the current state of your law firm, how to align your attitude and vision, commit to the reward, and benchmark progress. One thing you will not hear is ‘change is easy’. It’s not. But it is necessary and it is doable if you want to have a successful law practice. Join us!

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