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In part four we are going to look at trends in law firm ‘employees’ and we use the term very broadly. Why broadly? Because we need to look at the role of non-lawyers, AI (Artificial Intelligence) as an ‘employee’, Technology as an ‘employee’. Yes, we have to expand the term ‘employee’ because the world is changing rapidly. So, join us. It will be informative as always.
Early in my solo career, I had a part-time gig working for the NYC taxi driver’s union. My friend’s wife’s Dad was the founder and President of the union. They represented drivers in contract negotiations with the City, provided health insurance to taxi drivers, and also offered the members a “legal plan.” The main benefit of the legal plan was a free lawyer for traffic court.
A big “labor law” firm represented the union. Part of their representation required them to provide lawyers for traffic court. However, very often there were more traffic court appearances than the firm could handle. When that happened, yours truly got the call from union headquarters. Read on….
George Washington had wooden teeth.
Humans only use 10% of our brains.
The customer is always right.
Myths and misconceptions are a part of life. And while some are harmless or easily debunked—no mother will mind if you step on that crack—others can get in the way of running your business.
Nowhere is this truer than in customer service.
Countless organizations let assumptions and falsehoods guide how they communicate with the people they serve. Why? Because myths have power. They’re emotionally charged. They’re convenient. And, more often than not, someone has something to gain when you believe them.
So, let’s shine a light on the truth, shall we?
Get your customer service facts straight—with a little help from Ruby.
We are coming to the end of the 2nd Wave of Legal Tech. Yes, I know. You’ve only just started embracing the first wave of legal tech! But it is happening fast and you need to catch up. We will be discussing what is and will be happening in front office technology, consolidation of software, ‘behavior’ automation and so much. Join us!
Life is all about perspective. Expectations, I have found, do more harm then good. If our expectations are too high we will always be disappointed because we don’t allow for unplanned opportunities. If our expectations are too low, we may never strive for greater things. What perspective do you have?
In today’s omnichannel world, you might think inbound phone calls are a thing of the past. We’ve all heard about how millennials and members of Generation Z hate picking up their phones. Or how the ongoing robocall epidemic has damaged trust in business telecommunications overall. Surely, by now, most customers would prefer to send an email, fill out an online form, or contact a company via social media—right?
Wrong. In fact, calls today are more important and valuable than ever. Read on!
In Part 2 of our series, Days of Future Passed – Law Practice in 2025, we will discuss two critical topics; what will it mean to actually be a lawyer in 2025 and how will we price our services and collect on those fees. What are the clients’ expectations of who we are and how they should value our services? It’s a truly provocative and informative conversation. Join us!
When Herb retained me, eviction warrants had already issued on both of his apartments. He had been representing himself and gotten some serious delays, but the moment of truth was closing in….. Read on!
Enjoy our New Series – Days of Future Passed – What Will Law Firms Look Like in 2025, Part 1
In this first installment we will discuss the law firm business structure in all its incarnations, how this impacts your employees, vendors and much more. Will we see the Amazon model of law firms? It is more in-depth and surprising than you might imagine including sales people, referral fees. Will we see the demise of the solo practitioner? This is info you will need which ever direction you may go. Listen and learn.
We are starting a fun and informative series with Attorney Barry Seidel. He is a prolific writer and wanted to share some of his ‘law stories’ – snippets of wisdom, a humorous take on lawyer life, client interactions and court proceedings. We hope you enjoy The Cone of Silence!
Why Going Solo as a Young Attorney Could Be the Best Decision Ever with Susan Cartier Liebel from Solo Practice University®.
On this episode of New Solo from the Legal Talk Network, Adriana Linares interviews Susan Cartier Liebel from Solo Practice University® about how to stay motivated throughout the process of starting a solo law practice.
Motivation in life is very important. I share seminal moments which have shaped me as a human being and helped me become who I am today.
On this podcast from Lawpreneur Radio, Miranda McCroskey interviews Susan Cartier Liebel from Solo Practice University® about perceptions of fear, failure and other issues facing solos.
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