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The ROI of Customer Service

Feb 23, 2023 in Sponsored

In today’s omnichannel world, you might think inbound phone calls are a thing of the past. We’ve all heard about how millennials and members of Generation Z hate picking up their phones. Or how the ongoing robocall epidemic has damaged trust in business telecommunications overall. Surely, by now, most customers would prefer to send an email, fill out an online form, or contact a company via social media—right?

Wrong. In fact, calls today are more important and valuable than ever. Read on!

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Jared

Days of Future Passed – Law Practice in 2025 – (Part 2) Guest Lecture with Jared Correia

Feb 14, 2023 in Audio, Guest Lectures, Jared Correia

In Part 2 of our series, Days of Future Passed – Law Practice in 2025, we will discuss two critical topics; what will it mean to actually be a lawyer in 2025 and how will we price our services and collect on those fees. What are the clients’ expectations of who we are and how they should value our services? It’s a truly provocative and informative conversation. Join us!

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Jared

New Series: Days of Future Passed – Law Practice in 2025 – (Part 1) – Guest Lecture with Jared Correia

Feb 2, 2023 in Audio, Guest Lectures, Jared Correia

Enjoy our New Series – Days of Future Passed – What Will Law Firms Look Like in 2025, Part 1

In this first installment we will discuss the law firm business structure in all its incarnations, how this impacts your employees, vendors and much more. Will we see the Amazon model of law firms? It is more in-depth and surprising than you might imagine including sales people, referral fees. Will we see the demise of the solo practitioner? This is info you will need which ever direction you may go. Listen and learn.

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reality check

Reality Check – Part 4 – Worrying Will Kill You!

Jan 19, 2023 in Demographic/Economic Trends, Solo & Small Firm Practice, Subjective Opinions, Work/Life

I have to admit it. I’m a worrier. I worry about my family, my mother, my husband and son. I worry about the economy, people and animals, the future of our politically divided country, the food supply and climate change. I worry about income and inflation and retirement and health. I worry. I worry about many things, some within my control and some not.

Ironically, worry has proven to be quite the motivator for me when combined with an insatiable curiosity about people and life. I don’t think I’m particularly unique when it comes to worrying. Most people I know say they don’t worry at all (liars) or they say they worry all the time. But at the end of the day most of us have some level of worry which keeps us up at night. (And the irony is most people over 65 say their biggest regret is spending too much of their lives worrying!)…..Read on!

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Ready to Scale Your Law Firm? Here Are the First 3 Employees You Should Hire

Jan 11, 2023 in Guest Bloggers

It’s happened: you’ve launched your law firm, you’ve started getting cases, and your star is on the rise. You’re getting more cases and earning more money. However, you’ve started noticing that you’re missing out on cases, or the quality of your work is starting to slip.

You’re ready to grow your firm, but knowing who to hire, and why, is an important next step before you start recruiting.

Here are 3 employees to consider when scaling your law firm…Read on.

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Jared

Networking in a Pandemic and Post-Pandemic World – Have We Lost Something and Don’t Even Know It? – Guest Lecture with Jared Correia

Dec 7, 2022 in Audio, Guest Lectures, Jared Correia

Lawyers fundamentally know the importance of networking. Newer lawyers growing in their practices these past few years know it in theory but haven’t experienced the value of in-person events for making connections. In this pandemic/post-pandemic world are we losing something of value we don’t realize in exchange for rationalizing the convenience (and some would argue safety) of connecting on line? This is an important discussion for lawyers, conference organizers, educators and more. Listen and learn.

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9 Effective Strategies for Lead Follow-Up

Dec 1, 2022 in Guest Bloggers

Gaining clientele is as essential for law firms as any other business. To establish a successful firm and keep it growing, lawyers must develop reliable methods to generate leads and understand how to maximize them.

This starts by learning to follow leads effectively and knowing which resources can help you decide what potential cases to pursue. Read on….

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