Are You ‘Rest’ Impaired? Guest Lecture with Karen Caffrey

Today, psychotherapist and JD, Karen Caffrey and I take a deeper dive into understanding the psychological ramifications of not taking a vacation (meaning rest) and our own inability to even recognize we need it which compounds the harm. Join us for this highly informative adventure and maybe you’ll come out resolving to take some much needed time to rest and repair. We’ll explain why and then show you how.

Are You An Imposter? – Guest Lecture with Karen Caffrey

Nearly 40% of all high-achieving people experience an observable phenomenon called ‘Imposter Syndrome’ – that feeling that you are a fraud, that you’ve fooled the world into believing you are capable and knowledgeable. And most people have experienced moments of this. This lecture is a more in-depth, companion piece to the blog post: Are You Suffering From Imposter Syndrome?. Learn more as we do a deeper dive into this important topic.

Serving the 21st Century Client Through Technology – Guest Lecture with Nicole Black

Nicole Black is the tech evangelist for MyCase. But long before she enjoyed her new position, she was a tech geek and advocate for tech in the legal space. The 21st legal consumer is different and their client service expectations are very different. If you don’t know how to reach them, they are going to move on to the lawyer who does. Today, Nicole and I discuss reaching the 21st century client through technology. Learn how to be the lawyer the 21st century legal consumer will come to again, and again.

Is Emotional and Physical Isolation As a Solo Killing You? Guest Lecture with Karen Caffrey

Isolation will literally kill you. Yet many lawyers don’t even realize they are isolated. They also don’t realize there are many forms of isolation that are insidious and destructive. There is professional, personal and social isolation and you may not even understand you are isolated. Isolation is a mental health risk. Today we dig in to raise awareness in the legal community. These are very real and serious issues that have long term impact on your physical and mental health. And if this resonates with you at all, please seek out help. There are ways to manage this risk in a healthy and productive way. Listen and learn.

How Tech Efficiencies Can Help You Avoid Malpractice Claims – Guest Lecture with Jared Correia

There is so much technology out there which can improve your practice.  However, what are the major technologies you should be investing in and why?  Jared and I talk about two types of technologies in this podcast: document automation and assembly software and case management software, not just a recitation of how they can improve […]

The Power of Networks Is Not Just For Commercial Legal Companies Anymore – Guest Lecture with Tony Lai

Amazon transformed the retail industry by networking small businesses together. It eventually replaced the individuality of each small business with it’s own ‘brand’, Amazon. Eventually, small businesses were able to reduce their overhead further by cutting out their physical real estate, cutting employees and simply marketing and selling their goods through Amazon. This on-demand online company is a ‘networked platform’ and meets the customer where they are. Imagine a network for lawyers that has nothing to do with a commercially branded company, but through bar associations, or through certain law schools or an AmLaw 100 firm. Imagine a network for solos in a given state or region. Imagine a network driven by the lawyers. This is an eye-opening guest lecture which will help you to envision practicing the way you want to practice. Listen and learn.

Mastering the Sales Re-Cycle – Guest Lecture with Jared Correia

Do you think a signed retainer agreement is the beginning or end of your marketing to gain a client? The beginning or end of the ‘sale’? Today we talk about the reality that once a client retains you it is just the beginning of the sales ‘re-cycle’ – the continuing process of re-affirmations that the client made the right choice in selecting you as their attorney. Listen and learn.

How To Develop A Service Pyramid to Deliver Stellar Client Service Every Time – Guest Lecture with Christina Burns

Christina Burns is the Director of Client Happiness at Ruby Receptionists. Ruby’s understanding of customer service is so deep, their results so stellar, it is why this company is growing by leaps and bounds and you will only find they receive glowing reviews. Christina understands, and Ruby Receptionists lives and breathes, customer service. They have developed a Service Pyramid which is at the core of their client service. Today, Christina will teach you how to implement your own Service Pyramid to improve your clients’ experience with your law firm. Listen and learn.

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