How To Develop A Service Pyramid to Deliver Stellar Client Service Every Time – Guest Lecture with Christina Burns

Christina Burns is the Director of Client Happiness at Ruby Receptionists. Ruby’s understanding of customer service is so deep, their results so stellar, it is why this company is growing by leaps and bounds and you will only find they receive glowing reviews. Christina understands, and Ruby Receptionists lives and breathes, customer service. They have developed a Service Pyramid which is at the core of their client service. Today, Christina will teach you how to implement your own Service Pyramid to improve your clients’ experience with your law firm. Listen and learn.

Embracing Change – Guest Lecture with Smokeball’s Chelsey Lambert

Today we have a highly informative guest lecture with the Vice President of Marketing and Communications at Smokeball, one of our partners in helping you build your solo/small firm practice. Our conversation focuses on change, fear of change, and how to get through the process of change in order to reap the rewards on the other side. It includes assessing the current state of your law firm, how to align your attitude and vision, commit to the reward, and benchmark progress. One thing you will not hear is ‘change is easy’. It’s not. But it is necessary and it is doable if you want to have a successful law practice. Join us!

Grabbing the Brass Ring in Solo Practice – Guest Lecture with Scott O’Sullivan

Becoming a solo and building a solo/small firm practice is a different journey for everyone. However, Scott O’Sullivan, a personal injury lawyer in Colorado and also faculty at Solo Practice University, has graciously shared how he has grown his practice from a one man shop in a shared space to a 10 person firm and owning his own office building in eight years. It’s not a story of magic pills and luck. It’s a story of hard work, learning from mistakes, creativity, patience, persistence, and being fiscally responsible. It’s a podcast you don’t want to miss. Listen and learn.

How To Get Lawyer-to-Lawyer Referrals – Guest Lecture with Jared Correia

Do you understand the financial power of building lawyer networks for referrals? Do you understand the importance of being a traffic hub for business, even legal matters you don’t handle? Do you know how to talk with other professionals to garner referrals? Referrals for many lawyers are their lifeblood, a way to keep the pipeline filled with clients to serve. Jared and I discuss the importance of referrals in this guest lecture and we’d love for you to listen and learn.

How To Make Speaking Work As A Marketing Strategy – Guest Lecture with Denise Hedges and Barbara Mencer

You may have considered speaking as part of your marketing strategy but were not really sure how to go about it. More likely you are afraid you won’t be an effective speaker. Well, we found THE best experts on this subject who not only know the value of speaking to increase business but can also teach you how to actually present. You will learn to not only speak well and energize your audience, but to speak effectively. Speaking effectively means converting your audience into clients and/or great referral sources.

Why Lawyers Need to Get With Encryption – Guest Lecture with Jared Correia

Encryption is now part of your professional duty to safeguard your clients’ data. Encryption is a very techno-scary word for many lawyers.  It’s intimidating, actually. But even if it is, it doesn’t mean you can bury your head in the sand, not if you are going to represent your clients responsibly.  Encryption is critical when […]

How to Create Teams for Legal Matters as a Solo – Guest Lecture with Ryan McKeen

Ryan McKeen of the McKeen Law Firm is back with us again. This time he shares how he can take on larger matters by creating legal teams for cases on an ‘as needed’ basis.

This is a must-listen to guest lecture because there is a ‘no man’s land’ between being an office of one – you – and growing into having full time staff and permanently increased overhead. Ryan shares smart and highly effective ways to grow and be profitable during the journey through ‘no man’s land’. Listen and learn.