The truth is lawyers tend to be rather impressed with how much they know because non-lawyers are generally impressed with what they believe attorneys know. And this can really box lawyers in when they don’t have answers. One of the most profound ways to transform yourself and transform your relationship with clients and others in your life is to share that you don’t have all the answers. So, what do you do instead?
What a business offers is just as important as how it’s delivered. And it’s not just about satisfaction or sales. Exceptional customer service has amazing rebound effects, ranging from referrals, to repeat business. This makes customer service one of the most important factors for business growth. Because customer service is so important, it’s equally important to do it right. Here are 5 tips that small business owners can implement today to ensure they’re maximizing their customer service.
I was talking to a relative not too long ago. She’s an amazing local attorney practicing more than 30 years, the last 10 years as a solo practitioner. Her 20 year old son was talking to her about career paths and he said, ‘but your just a small time local lawyer’. Rather than be offended, she invited him to spend the day with her as she did her ‘small time local law’. Read on….
Should professionalism be defined by others…or by you? Jared and I dig into this important question and we come at it from our typical unplugged perspective. We believe you’ll find it both enlightening and liberating. Listen and learn.
We all think we are so busy all the time. We have no time for anything. We are exhausted.We abandon self-care, projects that need attending, And as busy as we are, we accomplish less and less. How does this impact your solo practice, your growth both personal and professional, your income? Is it classic avoidance? Lack of structure? Listen and learn how to avoid busy-ness and tackle the important tasks and feel accomplished in your solo practice..and your life.
You’ve likely been told time and again (and again) that effective content marketing is essential to building your online presence. That’s genuinely helpful advice—until you consider that many people don’t know what content marketing is exactly.
Or how you define “effective” content.
The good news is that if you’ve ever looked up a recipe, followed a social media account, or watched a how-to video on getting toothpaste out of your hair (don’t ask), then you’ve interacted with successful content. All you need now is the right know-how to start creating lead-winning content for your own business.
What makes content “king?” Read and learn….
Today’s employee is not your father’s employee. The hiring market is hot but do you know what employees want today? I’m guessing no. It’s a whole new world out there and you had best understand the post-Covid hiring requirements for today’s employees. Listen and learn.
What is your ultimate goal? To retain more of your earnings, right? Today Jared and I talk about six different strategies, not complex, which need to be consistently applied. Learn about these simple options you can execute on to make your financial goals a reality. Listen and learn.
Just a snippet: If your website is the digital equivalent of a physical storefront, live chat is comparable to a friendly representative at the front desk.
Did you know?
Live chat is 4.6 times more likely than other channels to convert website visitors into customers.
Approximately 42% of all customers prefer chat over other communication channels.
Of customers who use chat, 82% report satisfaction with their experiences —the highest level of all customer service channels.
Get the links to the studies and download your free guide….