Meeting Client Expectations In a Changed World – Guest Lecture with Tim Bedford from Ruby

We all know that this pandemic has really shaken things up – on both a micro and macro scale. The industry has changed, but so has day-to-day. When your dog is your coworker, your bedroom is your office and the lines of what used to be your workday are now blurred more than ever, life and work have definitely changed.  But have you changed with it in order to meet client expectations?

Many solo and small firms have been presented with a fight or flight scenario, and while it’s incredibly sad to see, the folks who were forced to try new things & pivot often found more success.

And the overall goals haven’t changed for these solo and small firms – they want to create a sustainable business model and still have that desire for growth.  Listen and Learn.

The audio is 38 minutes. Listen directly below.

Download (.MP3)

Tim Bedford is Partner Development Manager at RUBY He is specifically dedicated to the legal vertical and works with more than 40 state and local bars as well as other legal thought leaders while making sure Ruby’s products align with the needs of the legal community.

Ruby, a long-time Solo Practice University Partner, and Sponsor builds great relationships, from great first impressions to lasting loyalty. Available 24/7/365, our live, US-based virtual receptionists answer calls so you can focus on your firm, while our chat specialists are ready to connect when current & potential clients visit your website. 10,000+ business owners trust Ruby with front-line communications because their goal is to enable connections in all parts of the consumer journey—from lead capture and transactions to building trust and providing ongoing support. Ruby is the best teammate you’ve never had!

 


Listen to more guest lectures from Solo Practice University® and get notified when new lectures are published.

All opinions, advice, and experiences of guest bloggers/columnists are those of the author and do not necessarily reflect the opinions, practices or experiences of Solo Practice University®.

This entry was posted in Audio, Guest Lectures, Sponsored and tagged Ruby Receptionists, Tim Bedford. Bookmark the permalink.

Enjoy our blog posts with lunch! Enter your email address and we'll send you an email each time a new blog post is published.

Want your free copy of Business Call is Back and Attorney Guide to Virtual Receptionists? Subscribe by email below and you will be able to download them immediately.

Leave a Reply

Your email address will not be published. Required fields are marked *