“Law Stories” – Noxious Liquids

Early in my solo career, I had a part-time gig working for the NYC taxi driver’s union. My friend’s wife’s Dad was the founder and President of the union. They represented drivers in contract negotiations with the City, provided health insurance to taxi drivers, and also offered the members a “legal plan.” The main benefit of the legal plan was a free lawyer for traffic court.

A big “labor law” firm represented the union. Part of their representation required them to provide lawyers for traffic court. However, very often there were more traffic court appearances than the firm could handle. When that happened, yours truly got the call from union headquarters. Read on….

Ready to Scale Your Law Firm? Here Are the First 3 Employees You Should Hire

It’s happened: you’ve launched your law firm, you’ve started getting cases, and your star is on the rise. You’re getting more cases and earning more money. However, you’ve started noticing that you’re missing out on cases, or the quality of your work is starting to slip.

You’re ready to grow your firm, but knowing who to hire, and why, is an important next step before you start recruiting.

Here are 3 employees to consider when scaling your law firm…Read on.

9 Effective Strategies for Lead Follow-Up

Gaining clientele is as essential for law firms as any other business. To establish a successful firm and keep it growing, lawyers must develop reliable methods to generate leads and understand how to maximize them.

This starts by learning to follow leads effectively and knowing which resources can help you decide what potential cases to pursue. Read on….

The Importance of Great Customer Service for a Successful Law Firm

Like any business, it’s critical for a law firm to deliver reliable results while providing exemplary customer service. You can’t expect to have return business if you treat customers poorly, or to build a sustainable customer base if you can’t be consistently approachable.

Understanding what clients like about your business, or what you might need to improve, can help you build a bigger customer base, increase standing in your legal community, and ensure return business in the future. You can look at how to improve your customer service after you understand why excellent customer service matters to your bottom line. Read on.

Here Are 5 Types of Legal Clients to Know About and 4 Types to Avoid

As lawyers, we encounter a variety of clients, and lawyers must conduct themselves professionally toward their clients. Understanding the fundamentals of the typical clientele can be beneficial. You will come across demanding clients no matter what area of law you practice. Working with different types of clients is a necessary skill. Every client is unique, but lawyers can avoid headaches by recognizing patterns in client types. Read on.

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