From time to time I get involved in conversations with lawyers who have called in with a question or concern and as we talk through the situation it becomes clear that part of the problem is the lawyer doesn’t know who his client is. These are the times I find myself asking “How in the world does this happen?” It happens more often than you think!
A few years back when Hurricane Irene hit we had two 80 foot trees uproot and come crashing down completely destroying our deck. While our home had just superficial damage the loss of the deck remained a very significant financial repair. We immediately called our neighbor because the previous year we had watched their builder construct a beautiful deck. He had a great reputation. But what happens when a great reputation isn’t followed up with great customer service?
Do you understand the financial power of building lawyer networks for referrals? Do you understand the importance of being a traffic hub for business, even legal matters you don’t handle? Do you know how to talk with other professionals to garner referrals? Referrals for many lawyers are their lifeblood, a way to keep the pipeline filled with clients to serve. Jared and I discuss the importance of referrals in this guest lecture and we’d love for you to listen and learn.
You finally finish a client matter.
You believe you did good work and got a good result for your client; but as sometimes happens, you find that the client still owes you quite a bit of money, and on top of that, has stopped making any payments.
You certainly deserve to be paid so what are your options?
For a number of attorneys who find themselves in this situation they make a decision to sue for fees based upon a belief that they did good work and got a good outcome. Of course, post fee suit, none of that will matter to the client. If you do decide to sue for fees based upon the reasons set forth above, don’t be surprised if and when a malpractice counterclaim is filed and things start to get ugly. Seems to me the better approach would be to do all you can to avoid the necessity of ever having to consider suing for fees. With this in mind I offer the following thoughts.
It begins at intake and the best advice I can share is this. Read more….
At Lawyers Mutual, we regularly see claims involving the “inadvertent client.” This is the acquaintance who stops you at a neighborhood party or the grocery store to ask a question about a legal problem. Based on this brief encounter, the acquaintance believes you are his attorney and will handle everything. You assume it was just […]
I recently broke the Cardinal Rule of accepting new clients: I sat there and listened to this guy go on and on about how poorly he thought of his previous attorneys, and I still let him hire me. Why on earth would I do that? Usually I would have run. The rationale for never taking […]
The best lead generation tool is a happy client. You can transform your struggling law practice into a successful business by creating a good Client Referral Program. The first step is to offer a good service so you have happy clients. But to turn your practice from good to great you will need a good […]
You can and should read I Hate Being the Client. You Should Know Why (Part 1) to understand this follow up. Just when you think it is safe to go back in the water, round two of attorney/client miscommunication hits. We, the plaintiffs, haven’t even filed our lawsuit yet and it is just one amazing […]
Question: Thank you so much for your website. I hung out a shingle, scared to DEATH, and then I found you. You have helped me draw many deep breaths since I went solo as a brand new attorney, and I am so grateful for your help. If you have any time to share some thoughts […]
Technology has given rise to opportunities to expand legal services businesses globally – all without ever leaving the office. And, as solos know, it is no longer just for Big Law. Solos and small firms are jumping in with both feet, as they should. Solos and small firms are now dealing with foreigners in nearly […]