Debra says she’s always felt like Paul Revere trying to make lawyers understand what is transforming the law profession but it’s been challenging. In this guest lecture she share her thoughts on the subject and how you can survive commoditization. Listen and learn.
Christina Burns is the Director of Client Happiness at Ruby Receptionists. Ruby’s understanding of customer service is so deep, their results so stellar, it is why this company is growing by leaps and bounds and you will only find they receive glowing reviews. Christina understands, and Ruby Receptionists lives and breathes, customer service. They have developed a Service Pyramid which is at the core of their client service. Today, Christina will teach you how to implement your own Service Pyramid to improve your clients’ experience with your law firm. Listen and learn.
What happens when we are quiet about those things we should question? We become unwittingly complicit. And what happens when companies not bound by professional rules of conduct who are heavily financed, entice those who are starved for clients? Potential trouble. Are you getting into trouble and not realizing it?
Here’s the problem. We’ve fallen into too much casual contact with clients and this contact is ’round the clock for both the client and the lawyer’s convenience. Cringe-worthy mistakes are inevitable. How do you avoid it? I have one simple suggestion.
If you throw a hungry dog a steak, he’s going to eat it without even sniffing it first to see if it’s rotten. A well-fed dog is more discerning. This was my first reaction to the new Avvo’s Legal Services after I read a snapshot of this service on Bob Ambrogi’s Lawsites. You should really ask a lot of questions before you take a bite of this beef.
Today we have a highly informative guest lecture with the Vice President of Marketing and Communications at Smokeball, one of our partners in helping you build your solo/small firm practice. Our conversation focuses on change, fear of change, and how to get through the process of change in order to reap the rewards on the other side. It includes assessing the current state of your law firm, how to align your attitude and vision, commit to the reward, and benchmark progress. One thing you will not hear is ‘change is easy’. It’s not. But it is necessary and it is doable if you want to have a successful law practice. Join us!
Everything in life is a choice. Everything. The choices aren’t always between two positives or one positive and a negative. They can be between two negatives but there is always choice in everything we do.
I recently posted the picture of this mug on our Facebook Page. It got the most views and shares of anything I have ever posted (more than 35,000 as of this date)…and it was organic views. This speaks volumes about what lawyers are feeling when it comes to those (potential) clients who come in to their office who have done some preliminary research on their legal matter and then challenge the value of paying a lawyer for her knowledge. How do you combat someone who feels they know what you know by virtue of Google?
Apparently we’re doing something which has not gone unnoticed by the ABA Journal. After almost 8 years of blogging alongside our amazing contributors (monthly and guest), the Solo Practice University® Blog has been inducted into the ABA Journal Blawg 100 Hall of Fame alongside some of our profession’s serious rock stars. Here is what they […]
Life is about perspective and everyday we have to remember to keep perspective. Oftentimes, we lose site of the bigger picture, our purpose in the grand scheme of things and we need to step back and take the 30,000 foot view. What should you be focusing on?