Once I ordered several books from them using their online service. The next day I received an email from a member of their staff to let me know that one of the books I had ordered in hardback was coming out in paperback in just a few weeks, thus if I could wait for the book for two more weeks, I could get it at the lower, paperback price. I was so impressed that they valued my dollar over their own that I would never consider ordering my books anywhere else.

I take this to heart in my practice, and always take care to point out to clients times when they do *not* need a lawyer to accomplish their goals (simple guardianship matters are one example). I tell them that if they are comfortable handling these matters themselves it will save them money, and they can always call me if they run into snags along the way. This philosophy has resulted in many referrals from satisfied clients who were pleasantly surprised to find their money still in their wallets after talking to an attorney.